Frequently Asked Questions
and their Answers

If you have a question that isn't answered here, please get in touch. I'll answer your question direct to you and add it here to help others.

I don’t think I need a full programme / your current programmes don’t quite fit what I need – but I do want more than one coaching session with you. What options do I have?

You can ‘mix and match’ from the individual coaching sessions or simply pre-pay a number of coaching hours and use them as and when you wish. 

What's the difference between your Career Confidence services and your Focus sessions?

With my Career Confidence coaching services our aim is to get to you a place where you're confident. So for example, CV Confidence may include: a review of your CV and a job ad before we speak; a coaching session to enable you to understand how to create your CV; a 30 minute coaching session to review progress; a review of your CV with email feedback.

A Focus session is only the booked coaching time. So if you're confident your CV is in good shape already and you just need help with say formatting, ATS compliance or demystifying a job ad, you can simply book a Focus session,

How long do I have to complete a programme?

There’s no time limit, it depends simply on how quickly you want to work through it. Some people choose to have a weekly coaching conversation, others choose fortnightly. Some start weekly, move to fortnightly and then may take a month between their last two coaching hours. The timing of our conversations is entirely led by you and is flexible to meet your needs.

Can I pause a programme part-way through?

Yes, in that there’s no time limit for you to complete your programme. If you want to pause for an extended length of time, just let me know and we'll talk about a reasonable / likely reactivation date.

Can I cancel a programme after I’ve started?

Yes, of course. If you change your mind after booking your programme and before starting it, you will be entitled to a full refund less an administration fee of £10.00.

Understanding that things can change, if after starting your programme you find that it is no longer what you need and we can’t tailor it for your changing needs, a refund can be given. Note that the amount refunded will be based on the total paid less the number of coaching hours completed at the current coaching hour rate.

Simply email: karen@compasshr.net to confirm you wish to cancel your programme and why.

I don’t think I need a full hour, can I book less time?

Yes, I’ve had great success in supporting clients in 30 minutes for a focused session, for example practising a presentation for interview, reviewing a job application or talking through a specific issue. You’ll find details here.

You say all your coaching conversations are via Zoom but I really prefer to speak on the phone. Is that OK?

Yes of course, whatever you’re comfortable with. A phone call can work really well in a conversation to explore what you want to do, for example Career Clarity and Values sessions. Be aware that sessions to work on your CV, LinkedIn profile, etc and Strengths coaching and Mental Fitness coaching do benefit from Zoom and screenshare.

Can I ask you questions between our coaching conversations?

Yes, if you book any service other than a Focus session we'll agree how we work together to maximise your success.